Orders from several stores arrive together in one delivery anywhere in Uganda. Choose your district and town at checkout, then either have it delivered to your address or collect it from a New Vision agent near you — the delivery fee is the same for both.
The fee is worked out for your whole cart from the Vision Courier tariff for your district. You see it on the product page and in your cart before you pay.
When you collect from an agent, we send you an SMS with a 4-digit collection code once your parcel is there. Show the code and your ID to the agent.
Standard-size items can be returned within 7 days of delivery. Made-to-measure items can be altered free once. Refunds go back to the original payment method.
Verified business accounts get quantity tier prices at checkout. For 100+ units, email eshop@newvision.co.ug with the product and quantity.
Email eshop@newvision.co.ug with your order number and we will send a tax invoice.
Vision Group recruits riders in Kampala, Wakiso, Entebbe and Mukono. Email eshop@newvision.co.ug.
Email eshop@newvision.co.ug. Address: 1st Street Plot 19/21, Industrial Area, Kampala.
Prices are set by each store and include Vision Shop marketplace fees. Your order total is confirmed at checkout and does not change after you pay.
We share your name, phone and address with the stores and riders handling your order only. Riders call you through Vision Shop and never see your number.